Technical Support
FAQS
(Frequently asked questions)
DSL Filters:
Q What is DSL?
A DSL is a type of high-speed Internet access. This is a
service offered primarily though Verizon and Sprint; your local
phone
company.
Q I have Cable high speed Internet access, such as Comcast,
Brighthouse Networks, or Roadrunner. Do I need a DSL Filter?
A NO, this type of Internet access does not require a DSL
filter.
Q How do I get a DSL filter for my alarm system?
A Call our office during normal business hours to purchase
one.
False Alarms:
Q I have experienced false alarms during windy days, why does
this happen?
A The
main reason is a non-secured opening. The most common cause are French style double
doors where the stationary door is not pinned at the top AND/OR bottom. If the
stationary door is not secured, it will allow the movable door to move enough
to cause a false alarm. This can be easily corrected by making sure that both
the top & bottom pins are properly engaged.
My code does not work:
Q Why doesn’t my code work?
A Most
of our alarms have a tamper feature that will lockout the keypad for 5 minutes,
if a wrong code was entered 5 times. If this happens, please wait 5 minutes,
then try again. We also get many calls where a code does not work, we later discover
that the wrong code is being entered; this is common for part time homeowners
that use a different code at another home.
Smoke Detectors:
Q I hear beeping from my smoke detectors. What should I do?
A 1. In over 99% of the cases, this is an indication that this
is related to your 110Volt Smoke detectors. These smoke detectors
were
installed by your electrician during construction. These types of smoke
detectors are required by the state. Central is
unable
to service these type of smoke detectors. You MUST contact your electrician.
2.
99% of the smoke detectors installed by Central have no noisemaker in the
detector. We rely on the internal siren of the
security
system to annunciate if an alarm occurs.
3.
Only smoke detectors installed by Central may be monitored.
VoIP (Voice over
Internet Protocol)
Q I am considering installing VoIP. What should I consider?
Nutone Central Vacuum:
Q I have a central Vacuum system installed in my home, where can I purchase bags?
A They are available at our office. Each package has 3 bags.