Technical Support

FAQS (Frequently asked questions)

DSC-1550 Control Panel

1. I do not have a green (status) light. What does this mean?

If you do not have a green light, a zone light should be on, this will give you a more specific area to check for an open door or window. Once you have secured the area, you should get a green light. It is very important that you check ALL doors and windows. Many times our service department responds only to find a window or door that is open. Please check all doors and windows even if you normally never enter a room or open that door or window.

2. My trouble light is on. What does this mean?

This can mean several things; the most common is a low battery condition.

To find what type of trouble exists on the alarm, press *2, then observe the zone lights (1 thru 6), these lights will light for several seconds which will indicate what type of trouble exists on the alarm system. Follow the list below to determine the trouble type.

Zone 1 light = Low Battery

Zone 2 light = AC Failure (Electric Power)

Zone 3 light = Fuse Failure – Bell/Siren or AUX Output

Zone 4 light = Communication Failure

Zone 5 light = Fire Circuit Trouble

Zone 6 light = Loss of Time

If you have a Low Battery, you may either stop in our office to purchase a battery and install it yourself, or you call our office to schedule a service call.

If you have an AC Failure, check Electrical Breakers; ensure the Power Transformer is plugged in.

If you have a Fuse Failure, this will normally always require a service call.

If you have received a Communication Failure, you may call our Central Station to place your system on test and force a test to our office, once this is received, the trouble light should clear.

If you receive a Fire Circuit Trouble, this will normally always require a service call.

If you receive a Loss of Time, this happens after a total power outage, including Battery Back-up. If this happens, follow these steps.

Setting Current Time = *6 Master Code 1 then enter the current time (in 24 Hour Clock mode, also known as Military Time). Then press #

IE: To enter the time for 1:30pm, enter the following: *6 Master Code 1 1330 #

2. How do I turn on and off my Door Chime?

This can be done by pressing *6 Master Code 6 # - This will toggle the door chime on and off each time you enter this sequence.

3. I need to add or delete an access code. How do I do this?

You may have a total of 6-codes entered into your alarm system to arm and disarm the system. You will need to know which locations are already in use. The Master Code is in location 1.

To enter a code, or change a code, Enter: *5 Master Code, location number (1-6), enter a 4-digit code, #

To delete a code, Enter *5 Master Code, location number (1-6), **** (* 4 times), #

4. What are the [ F A P ] keys on the alarm keypad?

These are Panic buttons, the F key is for FIRE; the A key is for Paramedics; the P key is for Police. Remember, you must have monitoring service to have an emergency response. Virtually all keypads panics that have monitoring service are activated. If you are unsure, please call our office. To activate any of these panic buttons, press and HOLD for 3-seconds and release.

5. What does the Memory light mean?

The memory light is an Alarm Memory. If your alarm happens to go off, this light will come on. The next time you arm the alarm system, this light will go out.

6. What happens if I enter the wrong code?

If you enter the wrong code, press #, then try your code again. If you enter the wrong code 5-times, the keypad will LOCKOUT for 5-minutes. There is nothing that can be done except for waiting 5-minutes. Do not press any keys while waiting for this time to expire.