Technical Support

FAQS (Frequently asked questions)

DSC-5010 Control Panel

1. I do not have a green (status) light. What does this mean?

If you do not have a green light, a zone light should be on, this will give you a more specific area to check for an open door or window. Once you have secured the area, you should get a green light. It is very important that you check ALL doors and windows. Many times our service department responds only to find a window or door that is open. Please check all doors and windows even if you normally never enter a room or open that door or window.

2. My trouble light is on. What does this mean?

This can mean several things; the most common is a low battery condition.

To find what type of trouble exists on the alarm, press *2, then observe the zone lights (1 thru 6), these lights will light for several seconds which will indicate what type of trouble exists on the alarm system. Follow the list below to determine the trouble type.

Zone 1 light = Service Required (if this light comes on, press 1, then observe what light comes on and see chart directly below.

Zone 1 light = Low Battery (This is the main control panel battery)

Zone 2 light = Bell Circuit Trouble

Zone 3 light = General System Trouble

Zone 4 light = General System Tamper

Zone 5 light = General System Supervisory

Zone 6 light = NOT USED

Zone 7 light = 5204 Aux Power Supply has a Low Battery

Zone 8 light = 5204 Aux Power Supply has an AC Power Loss

Zone 2 light = AC Failure (Electric Power)

Zone 3 light = Telephone Line Trouble

Zone 4 light = Fail to Communicate (FTC)

Zone 5 light = Zone Fault (including Fire Zone)

Zone 6 light = Zone Tamper

Zone 7 light = Device Low Battery (if this light comes on, press 7, then observe what light comes on to identify what zone has the low battery.

(NOTE: This is for a wireless system ONLY)

Zone 8 light = Loss of System Time

If you have a Low Battery, you may either stop in our office to purchase a battery and install it yourself, or you call our office to schedule a service call.

If you have an AC Failure, check Electrical Breakers; ensure the Power Transformer is plugged in.

If you have received a Communication Failure, you may call our Central Station to place your system on test and force a test to our office, once this is received, the trouble light should clear.

If you receive a Fire Circuit Trouble, this will normally always require a service call.

If you receive a Loss of Time, this happens after a total power outage, including Battery Back-up. If this happens, follow these steps.

Setting Current Time = *6 Master Code 1 then enter the current time (in 24 Hour Clock mode, also known as Military Time). Then enter the current date (in MM/DD/YY; enter 2-digit Month, 2-digit day, 2-digit year format, then press #)

IE: To enter the time for 1:30pm, and the date is January 1, 2005 enter the following: *6 Master Code 1 1330 010105#

2. How do I turn on and off my Door Chime?

This can be done by pressing *4 or press and hold Chime button for 3-seconds - This will toggle the door chime on and off each time you enter this sequence.

3. I need to add or delete an access code. How do I do this?

You may have a total of 32-normal use codes entered into your alarm system to arm and disarm the system. You will need to know which locations are already in use. The Master Code is in location 40.

To enter a code, or change a code, Enter: *5 Master Code, location number (01-32), enter a 4-digit code, #

To delete a code, Enter *5 Master Code, location number (01-32), * (* 1 time), #

4. What are the 3 sets of chevron [ < > ] keys on the alarm keypad?

These are Panic buttons, the F key is for FIRE; the A key is for Paramedics; the P key is for Police. Remember, you must have monitoring service to have an emergency response. Virtually all keypads panics that have monitoring service are activated. If you are unsure, please call our office. To activate any of these panic buttons, press and HOLD for 3-seconds and release.

5. What does the Memory light mean?

The memory light is an Alarm Memory. If your alarm happens to go off, this light will come on. The next time you arm the alarm system, this light will go out.

6. What happens if I enter the wrong code?

If you enter the wrong code, press #, then try your code again. If you enter the wrong code 5-times, the keypad will LOCKOUT for 5-minutes. There is nothing that can be done except for waiting 5-minutes. Do not press any keys while waiting for this time to expire.

7. How do I view my Event Buffer?

The panel will store the last 128 events that have occurred on the system. Each event will contain the time, date,

partition and the event itself along with the zone number, user code number or any other information pertaining

to the event.

The following is the procedure for viewing the event buffer through the LCD keypad (Plain English readout)

Step 1 - Enter [*] [6] [Master Code] Step 2 - Select ‘View Event Buffer’

The keypad will display the Event Number, Partition, Time and Date of the event in question. Use the [*] key to toggle

between this information and the event itself. Use the arrow keys (<>) to scroll through the events in the buffer.

When you have finished viewing the event buffer press the [#] key to exit.

Another option is to have this information retrieved by calling our office. This information can be retrieved with special software; we can then email or fax this report to you. There is a nominal charge for this service to be done from our office.