Technical Support

FAQS (Frequently asked questions)

Moose Z-900 Control Panel

1. I do not have a green (status) light. What does this mean?

If you do not have a green light, a zone light should be on, this will give you a more specific area to check for an open door or window. Once you have secured the area, you should get a green light. It is very important that you check ALL doors and windows. Many times our service department responds only to find a window or door that is open. Please check all doors and windows even if you normally never enter a room or open that door or window.

2. My trouble light is on. What does this mean?

This can mean several things; the most common is a low battery condition.

To find what type of trouble exists on the alarm, press 2 for 3 seconds (you will here several beeps), then observe the zone lights (1 thru 6), these lights will light for several seconds which will indicate what type of trouble exists on the alarm system. Follow the list below to determine the trouble type.

Zone 1 light = AC Power Failure

Zone 2 light = Low Battery/Blown Fuse

Zone 3 light = Supervisory/Trouble

Zone 4 light = Fail to Communicate

Zone 5 light = Memory Error (Program information stored in the EEPROM has changed)

Zone 6 light = Missing Keypad

If you have an AC Failure, check Electrical Breakers; ensure the Power Transformer is plugged in.

If you have a Low Battery, you may either stop in our office to purchase a battery and install it yourself, or you call our office to schedule a service call.

If you have received a Communication Failure, you may call our Central Station to place your system on test and force a test to our office, once this is received, the trouble light should clear.

If you receive a Fire Circuit Trouble, this will normally always require a service call.

2. How do I turn on and off my Door Chime?

This can be done by pressing 6 and hold for 3-seconds - This will toggle the door chime on and off each time you enter this sequence.

When turning this feature on, you will hear 3 beeps. When turning this feature off, you will hear a long beep.

3. I need to add or delete an access code. How do I do this?

You may have a total of 6 codes entered into your alarm system to arm and disarm the system. You will need to know which locations are already in use. The Master Code is in location 1.

To enter a code, or change a code, Press 9 and HOLD for 3 seconds, then enter Master Code, location number (1-6) #, enter a 4-digit code.

To delete a code, Enter 9 and HOLD for 3 seconds, then enter Master Code, enter 1 0 #, enter location number (2-6) .

4. What does the ALARM light mean?

The alarm light is an Alarm Memory. If your alarm happens to go off, this light will come on. Press the “*” key, this light will go out.

5. What happens if I enter the wrong code?

If you enter the wrong code, press *, then try your code again.